Indy Service Jam 2020 is on 

Friday, March 20 - Sunday, March 22


A limited number of early bird tickets are on sale now!

General ticket sales start on March 2.

A weekend of design to change the world!

In more than 100 cities around the world each year, design thinking enthusiasts join forces on a weekend in March for the Global Service Jam‘s weekend of service design to change the world. They are designers, artists, business people, mothers, community members, students, legislators and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.


The Indy Service Jam is a weekend-long workshop to develop new services, using design thinking tools like brainstorming, user research, and rapid prototyping & testing. After revealing the Jam’s secret theme on Friday night, we’ll break into teams and start working. The challenge is to identify and understand a real-world need, ideate and prototype concepts, and deliver a solution by Sunday afternoon.


Both newbies and experts are welcome. You'll walk away with new tools for your service design toolkit, share a few scrumptious meals with new friends, and create solid service prototype with a team of fellow designers.


Indy Service Jam is made possible thanks to generous sponsors and amazing community partners.
Interested in becoming a sponsor?  Please contact us.


Launch Indy, Indianapolis

2020 Jam Schedule

To give you a sense of how the jam flows, here is the tentative schedule.

Friday, March 20

5:00 PM

Arrival & Check-in 

6:00 PM

Jam Kickoff & Introduction

6:15 PM

Keynote: Service Design & Design Thinking

7:00 PM


8:00 PM

Announcement of Global Secret Theme!

8:15 PM

Problem Statement & Team Formation

10:00 PM

Closing Day 1

Saturday, March 21

9:30 AM

Arrival & Breakfast

10:00 AM

Keynote: Research & Sensemaking

10:30 AM

Teams Meet Coaches, Prepare for Research

12:00 PM

Lunch (on your own "in the field")

2:30 PM

Teams Begin Sensemaking

4:30 PM

Sensemaking Shareout

5:00 PM

Keynote: Ideation & Prototyping

5:30 PM

Teams Ideate & Iterate

6:30 PM


7:30 PM

Experiment & Prototype

10:00 PM

Closing Day 2

Sunday, March 22

10:00 AM


10:30 AM

Team Co-creation, Iteration, Prototyping

12:30 PM

Working Lunch

1:30 PM

Teams Complete Final Prototype

2:00 PM

Teams "Show and Don't Tell"

4:00 PM

Closing Reception

Keynote Speakers

Terri Wada

President, Collabo Creative

Service Design & Design Thinking

Scott Kiekbusch

Product Design Manager, Allegion

Ideation, Prototyping & Testing

more to be announced...

Are you ready to jam? 

...Not yet, but keep me in the loop!

Indy Service Jam